Last updated on May 29, 2026
Introduction
This Privacy Policy is intended to comply with all applicable United States federal and individual state data protection laws, as well as the national laws of Canada and the European Union.
We understand your concerns about safety and security and want to assure you that we make every effort to safeguard your privacy. The information below spells out the privacy and security practices of the The Resiliency Company, a Delaware nonprofit corporation. This Privacy Policy describes the types of information The Resiliency Company may collect from you or that you may provide when you visit any of our websites, https://resiliency.com; https://www.resilientamerica.com; https://www.resilientlosangeles.com; and https://www.epicenterinsights.com. including sub-domains, web pages within this site or any equivalent mirror, replacement, substitute, or backup website), or any other website, mobile site or application that links to this Privacy Policy, accessed via any device, or accessing or using any of our Services (collectively, the “Websites”).
If you have any questions about this Privacy Policy, please do not hesitate to contact us at hello@resiliency.com. If you do not agree with any of the terms and conditions in this Privacy Policy, please discontinue using the Websites and our Services.
General Provisions
Security
We take reasonable security precautions to protect the personal information that we collect and you provide to us. We use up-to-date industry-accepted tools and technology protocols, including but not limited to, firewalls and encryption, to protect against the loss, misuse and unauthorized alteration of the information we collect. Please remember that the safety and security of your information also depends on you. Where we have given you (or you have chosen) a logon ID or password to access certain services or areas of the Websites, you are responsible for keeping this ID and/or password confidential. We ask that you not share such information with anyone or allow anyone to sign-in using your credentials. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we put in place for your protection.
As discussed in greater detail below, we collect two types of information: personal information you submit to us voluntarily and information we collect automatically when you use our Websites or Services. “Personal information” is data that can be used to uniquely identify or contact a single person. Personal information we collect may include your name, phone number, mailing address, email address and payment information. We outline data we collect in more detail below. We may also collect information such as your organization’s name, your title within the organization, industry type and other business information about the organization.
We may collect information from you when you use our Websites.
- Marketing preferences, marketing activities and customer feedback To the extent applicable, marketing preferences, or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications.
- Other information you provide to us For example, if you write a review of our Services or provide other information to us in the course of your use of our Websites or Services
This information may be provided:
- in the course of communications between you and us (including by phone, email, chat, Website or otherwise);
- when you register for an account and/or fill out a form;
- when you inquire about our Services;
- when you sign up for our e-newsletter or other materials;
- when you post on our Websites’ publicly available features, such as online blogs; and
- when you report a problem with our Websites or Services.
We also collect information from you automatically. Like most website administrators, we use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to track website visitor movement anonymously, and in the aggregate for the purpose of understanding broad usage trends, to measure reliability, performance, and uptime, and to troubleshoot user issues with the website. Our goal in gathering this information is to learn how our customers and the public are using our Services.
We may collect information directly from you. We may also receive personal information from other sources, including from our service providers, any of the other websites we operate or the other services we provide (if you use any of them); information we obtain from publicly available sources such as Facebook or LinkedIn;
Links and Third Party Websites
Cookies
For all Website users, as you navigate through and interact with our Websites, we may automatically collect certain information about your equipment, browsing actions and patterns, including details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites; information about your computer and internet connection, including your IP address, operating system and browser type; and other information obtained through third-party analytics tools, such as Squarespace Analytics and HubSpot.
- The Resiliency Company may use Squarespace Analytics, a web analytics service provided by Squarespace, Inc.. (“Squarespace”). Squarespace Analytics uses “cookies”, text files that are stored on your computer, to analyze your use of the Websites. The information generated by the cookie about your use of the Websites transmitted to a Squarespace server and stored there. Squarespace will use this information to evaluate your use of the Websites, compile reports on website activity for us, and to provide other services related to the Websites and internet use. Squarespace may also transfer this information to third parties if required by law, or where third parties process these data on behalf of Squarespace.
- The Resiliency Company may use HubSpot to track information you provide through the Contact pages. HubSpot uses cookies to analyze your use of the Websites. The information generated by the cookie about your use of the Wesbsites is transmitted to a HubSpot server and stored there. HubSpot will use this information to evaluate your use of the Websites, compile reports on website activity for us, and to provide other services related to the Websites and internet use. HubSpot may also transfer this information to third parties if required by law, or where third parties process these data on behalf of HubSpot.
- Cookies do not allow the Websites to access personal information that you haven’t already provided to us.
To provide you with the Websites and the Services that you request and to communicate with you regarding such Services;
To respond to your inquiries and to contact you about changes to the Websites and the Services;
- To manage feedback and queries;
- To send you notices or our e-Newsletters (if you have signed up to receive it);
- To send you information about our products, Services and other offerings;
- To provide and maintain the Websites, help diagnose problems with the Websites, and to administer and audit usage of the Websites;
- To improve the quality of the Websites and the Services;
- For statistical analysis and internal business purposes;
- To comply with legal or regulatory obligations (including in connection with a court order and to meet our reporting requirements); and
- For any other purposes disclosed at the time the information is collected or to which you consent.
Profiles or Accounts
When you submit your contact information to sign up for a Service or to receive information, you agree and consent that The Resiliency Company or its related projects or entities may send you communication relating to your interest.
Information You Publicly Post
If you decide to participate in our Websites’ features, such as online blogs, by posting content, you understand that this information is publicly available.
Our Professional Advisers
We may disclose your information to our professional advisers, including accountants, lawyers, and other professional advisers that assist us in carrying out our business activities.
Complying With the Legal System
Though The Resiliency Company makes every effort to preserve user privacy, we may need to disclose personal information when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our organization. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us
Disclosure or Transfer of Data to Affiliates or Subsidiaries or in Connection with Organization Change
We may disclose personal information that we collect or you provide to us with our affiliates or subsidiaries or service providers that require access to your personal information for business purposes.
We may disclose personal information that we collect or you provide as described in this Privacy Policy to any buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our Websites is among the assets transferred.
In the event that The Resiliency Company is involved in a bankruptcy, merger, acquisition, consolidation, change of control, liquidation, reorganization, or sale or transfer of assets, your information may be sold or transferred as part of that transaction. Our obligations in this Privacy Policy will apply to your information as transferred to the new entity.
Disclosure or Transfer of Data to Service Providers
We may use service providers to help operate and improve our Websites, assist us in providing products or services to you including verification of personal or banking information, to process and collect payments, to provide analytics, or provide tools we embed into our Websites, products, and services. We may share information we have about you with such service providers, solely for their use to provide services to us. Please be aware that such service providers have their own privacy policies, which govern their use of your information collected directly from you.
Other Terms
Do Not Track Requests; Third-Party Tracking
The Resiliency Company does not currently take actions to respond to Do Not Track signals sent by your web browser because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created. Third parties, other than our service providers (such as our website analytics providers), do not have authorization from us to track which websites you visited prior to and after visiting the Websites. That said, we cannot control third-party tracking and there may be some third party tracking that occurs without our knowledge or consent.
Notice to Residents of Countries Outside the United States
We are based in the United States of America. Any personal information you provide may be stored and maintained in a secure database in the United States or transferred to a secure database outside the United States. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored.
No Services For Minors
We do not knowingly collect information from minors. To use the Websites, you must be the age of legal majority in your place of residence. By using the Websites, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use an application or other mechanism to determine the age of users of the Websites. We will use commercially reasonable efforts to delete information associated with a minor as soon as practicable if we learn that a minor has submitted information to us. If you believe we might have any information from or about a child under 18, please contact us via the methods listed in the “Contact Us” section below.
Accessing, Modifying, Correcting, and Deleting Your Information
If you would like to access, modify, correct, or delete your personal information, please contact us via the methods listed in the “Contact Us” section below. When you contact us, you may be required to provide us with some details to verify your identity in this case. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or we are unable to verify your identity. If we have received your information from a third party, we may not be able to modify, correct or delete your information.
Data Protection Rights
You have the right to request access to your personal data held by The Resiliency Company. The Resiliency Company reserves the right to charge a small fee for this service.
- You have the right to request The Resiliency Company to correct or complete any information you believe is inaccurate.
- You have the right to request that The Resiliency Company erase your personal data. If you request removal of data, we will respond within a reasonable time frame. If we are not able to delete all of your information due to regulatory obligations, we will inform you.
- The Resiliency Company may transfer information to third parties as described in this Privacy Policy.
- The Resiliency Company requires that its third-party service providers restrict their access, use and disclosure of personal information to use in order to fulfill the services needed for your transaction.
- The Resiliency Company may be required to disclose personal information in response to lawful requests by public authorities, including national security or law enforcement requirements.
Contact Us
Your California Privacy Rights – CCPA
If you are a California resident, you have certain rights, pursuant to CCPA. These CCPA rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details below.
- Right to Know As a California resident, you have the right to request that we disclose what personal information we collect, use, disclose and/or sell. To enable us to fulfill that request, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law.
- Right to Request Deletion As a California resident, you have a right to request the deletion of your personal information collected or maintained by us. To enable us to fulfill that request, to the extent we can under applicable laws and regulations, we will need to verify your identity. We may ask for certain information to verify the request in accordance with applicable law.
- Right to Non-Discrimination As a California resident, you have a right not to receive discriminatory treatment by us for the exercise of any of your CCPA rights. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, or right to request deletion in accordance with applicable law.
- Authorized Agent As a California resident, you can exercise your CCPA rights or you can designate an authorized agent to make a request on your behalf. We may require that you provide the authorized agent written permission to submit a request on your behalf and that the authorized agent verifies their own identity directly with us.
- Contact Us for More Information If you have questions about this Privacy Policy, including anything in this section about Your CCPA Rights, please contact us:
We did not sell any personal information to third parties during the last 12 months. We do not knowingly collect any personal information from anyone under 16 years of age and do not sell such information.
If you would like to print a copy of this Privacy Policy, please select the “Print” button in your web browser.
Changes to the Policy
The Resiliency Company periodically reviews and updates this Privacy Policy. If we decide to change this Privacy Policy, we will post those changes to our Websites so our donors and customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also, in our sole discretion, notify you of such changes via our e-Newsletter or email to your email address that we have in our records. Any updates or changes to this Privacy Policy will become effective upon posting. By continuing to access or use any of our Websites after those changes become effective, you agree to be bound by the revised Privacy Policy.